You pay in full when you book. The photos and video are yours to use for your own marketing forever, including your social media, your website, your ads, and your brokerage profile. You can't hand them off to someone else, like the seller, the next agent, or a builder, because we still own the copyright.
Reschedule free with 24 hours notice, or free anytime for weather. Have the property ready and accessible at the scheduled time. Standard photography comes back within 24 hours, and one round of edits is included. Matterport tours stay hosted for 90 days after delivery, then are archived. Extensions are $20 per month.
The full terms below govern your booking. If anything here is unclear, ask before you book.
These terms apply to every booking placed with Northern AZ Media LLC, doing business as Northern AZ Photos ("we," "us," "our"), by a client ("you"). By checking the acceptance box when you book, you agree to the version of these terms in effect on the date of that booking.
Custom or large-scope projects that fall outside our standard packages may be governed by a separate written project agreement. Where a signed project agreement exists, it controls over these terms to the extent the two conflict.
Payment is due in full at the time of booking. A booking is not confirmed and a time slot is not held until payment is received.
Prices are as listed on our site or in a written quote at the time of booking. Add-on services requested on site or after delivery are quoted separately and billed before the added work is delivered.
Reschedule at no charge, or cancel for a full refund.
You may reschedule once at no charge. If you cancel instead, we retain 50% of the booking fee and refund the balance.
If we arrive and cannot shoot because the property is locked, occupied, inaccessible, or not in a condition that allows us to work, this is treated as a same-day cancellation. We retain 50% of the booking fee. A return visit is booked and paid as a new appointment.
We ask that you notify us as early as possible when plans change. In practice we are flexible, and these are the outer limits rather than the default posture.
Weather reschedules are free and never count against your one courtesy reschedule. Either of us may call a weather reschedule, and we will work with you to find the next available slot.
Northern Arizona weather moves fast. We make the call based on what conditions will actually look like on camera, not just whether it is technically possible to shoot.
Some services are weather and airspace dependent, particularly drone work and twilight sessions. If conditions prevent that portion of a shoot, we will either reschedule that portion, substitute an equivalent ground-level deliverable, or credit the difference. We will tell you which before we leave the property.
You are responsible for arranging access to the property at the scheduled time, and for confirming that the owner or occupant has consented to the property being photographed and filmed.
Please have the property shoot-ready when we arrive. That generally means:
We will make minor adjustments on site, like straightening a chair or moving a soap dispenser. We do not stage, declutter, deep clean, or move furniture, and we are not responsible for the condition of the property as photographed.
If the property is not ready, we will shoot what we can in the scheduled time. We cannot guarantee a full deliverable set from an unready property. If the property is not ready at the scheduled time, or the shoot runs past the scheduled window because of property readiness, the extra time is billed at $50 per hour in 30-minute increments.
Standard photography is delivered within 24 hours of the shoot, as a download link. Video, twilight, aerial, and 3D tour deliverables take longer, and we will give you the expected timeline at booking.
Delivery timelines are business days and assume payment has cleared.
Download links stay active for 30 days. Files are archived for 6 months after delivery, and re-delivery during that time is free. Re-delivery requested after 6 months carries a $50 retrieval fee, where the files still exist. Please download and back up your files promptly.
Matterport 3D tours are hosted for 90 days from delivery. After 90 days, the tour is archived and is no longer viewable at its link. You can request a hosting extension at $20 per month, billed one month at a time. Archived tours can be reactivated with an extension request.
One round of reasonable edits is included, requested within 7 days of delivery. Reasonable edits mean corrections to our work, such as exposure, color, straightening, or removing an item we should have caught.
The following are paid add-ons rather than revisions: virtual staging, item or object removal, sky replacement beyond our standard treatment, seasonal grass replacement, and re-edits requested after the 7 day window.
Reshoots requested because the property has changed, because staging was added after our visit, or because of a change in your preferences are booked and paid as new appointments.
We retain full copyright in all photographs, video, and other media we produce.
On payment in full, you receive a non-exclusive, perpetual, worldwide license to use the delivered media for your own marketing and promotional purposes. That includes MLS listings, your website, your social media accounts, print and mailer campaigns, paid advertising, your brokerage profile, and your personal portfolio. There is no time limit and no restriction to a single listing. Once the property sells, you can keep using the media to market yourself.
You may not sell, transfer, assign, sublicense, or otherwise provide the files to any third party. This includes sellers, buyers, other agents, brokerages other than your own, builders, developers, property managers, short-term rental platforms, publications, and media outlets. Anyone else who wants to use the media needs their own license from us.
Uploading delivered media to your MLS is permitted and expected. You are responsible for any rights your MLS or brokerage claims in media you upload, and for complying with their rules. We do not grant your MLS or brokerage any rights beyond the license granted to you here.
Transferable, unlimited-use rights, including the right to pass files to third parties, are available as a paid add-on. Buyouts are quoted per project and must be agreed in writing. This is the right option for builders, developers, and commercial clients whose media will be shared across multiple parties.
Credit is appreciated but not required.
We retain the right to use media we produce in our own portfolio, website, social media, advertising, and promotional materials.
If a property or project is sensitive and you need us to hold it back, tell us before the shoot and we will agree in writing. We will honor reasonable requests.
If a third party contacts us wanting to use media from your shoot, we will handle the licensing directly with them. We will let you know when this happens on a property you listed.
If you become aware that a third party is using our media without a license, please tell us.
Aerial work is performed under FAA Part 107. We will not fly where flight is prohibited, where required authorization has not been granted, or where conditions make flight unsafe.
Portions of our service area sit inside controlled or restricted airspace, and authorization is not always available on the timeline a listing needs. Where we cannot fly, Section 4 governs.
Our total liability arising out of any booking is limited to the amount you paid for that booking.
We are not liable for indirect or consequential losses, including lost sales, lost commissions, missed listing deadlines, or marketing costs.
We are not responsible for the accuracy of property information, for disclosure obligations, or for whether media complies with MLS, brokerage, or fair housing rules. Reviewing delivered media before publication is your responsibility.
In the rare case of equipment failure, data loss, or another circumstance that prevents us from delivering, our obligation is limited to reshooting the property at no charge or refunding the booking fee, at your election.
You warrant that you have the authority to authorize photography and filming at the property, and that the owner or lawful occupant has consented.
You agree to indemnify us against claims arising from a lack of that authority or consent, and from your use of delivered media in a way these terms do not permit.
We may cancel a booking for safety reasons, unsafe property conditions, abusive conduct, or circumstances beyond our control. If we cancel and cannot reschedule, you receive a full refund. That refund is our entire obligation.
We may update these terms. The version in effect on the date of your booking governs that booking. Updates do not apply retroactively to bookings already placed.
These terms are governed by the laws of the State of Arizona. Any dispute will be brought in the state or federal courts serving Coconino County, Arizona.
These terms, together with your booking confirmation and any signed project agreement, are the entire agreement between us regarding your booking.